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Returns, Refunds & Exchanges

Peaceful Energy is dedicated to providing exemplary customer service to all of our customers. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns

 

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

How do I return my order if the size is not a fit?

If the size is not a fit, you have 30 days to return an unworn item. You will be responsible for paying the shipping cost of your returned items. Shipping costs are non-refundable. Depending on where you live, the time it takes to change the size of the product may vary.

Please contact us at [email protected] You'll need to ship the return items to us. We'll initiate the return/refund process once we receive the item(s).

The refund amount will be credited to the original payment source within 7-10 days of receiving the returned item.

 

What happens if I receive an incorrect or defective item?

If you receive an incorrect or defective item, you have the option to get the item replaced or get a refund.

 

Replacement:

If an incorrect item has been shipped or the product is defective/damaged, we will provide a free replacement of the product. You'll need to ship the item to us. No cost will be borne by you. Please write to us at [email protected] if you need to change the size.

 

Refund:

If an incorrect item has been shipped or the product is defective/damaged, we will provide 100% refund for the item. You'll need to ship the item to us. Shipping cost will be borne by us. Please write to us at at [email protected] and we'll coordinate the return.

The refund amount will be credited to the original payment source within 7-10 days of receiving the returned item.

There are certain situations where only partial refunds are granted (if applicable) 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery

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Write to us at [email protected]

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